apply_support_operations

Support edits (no revision): update_ticket {ticketId,patch,expected}, add_note, draft_reply, discard_draft, create_ticket. outbound:true requires requester.email; body creates a draft, returns ticketId/draftId. send_reply {ticketId,body,draftId?,status?:waiting|solved} sends as your agent; board/tab policy decides, no authorization gate. Other edits need authorized tickets except your initial outbound drafts before send/inbound. update_settings {patch,expected} alone needs expectedRevision.